Return & Refund Policy

At SAFIANAZ, we want you to be satisfied with your purchase. Please read our policy carefully before placing an order.

Return Eligibility

You can request a return if:

• You received a damaged product
• You received a wrong item

To be eligible:
• Product must be unused and in original condition
• Product must be returned with original packaging
• You must contact us within 24 hours of delivery

Return Process

To request a return:

• Contact us on WhatsApp or call: 0318 8646667
• Share your order details
• Send clear pictures or video of the issue

Our team will review your request and guide you further.

Refund Policy

Once your return is approved:

• Refund will be processed within 3 to 5 working days
• Refund method will be bank transfer or mobile wallet

Exchange Policy

We offer exchange only in case of:

• Damaged product
• Wrong product received

We do not offer exchange for:
• Change of mind
• Color difference (due to screen display)

Non-Returnable Items

The following items cannot be returned:

• Used products
• Products without original packaging
• Products reported after 24 hours

Important Notes

• Delivery charges are non-refundable
• Customers may need to pay return shipping charges (if applicable)

Contact Us

For any return or refund queries: 0318 8646667